We offer a range of support agreements based on your individual requirements. 

We currently offer three tiers of support:

Platinum

This includes support for all devices and systems throughout your organisation with extended hours support to cover out of hours working.

We act as your IT Department, taking the strain away from your organisation and saving you time and resources.

We supply you with monthly management reports detailing the number of tickets that have been worked on, alongside any trends arising so that a plan can be put in place to reduce /remove issues before they become a larger concern.
In addition, you have a dedicated account manager and site engineer who works with you monthly to get the most out of your IT Infrastructure and maximise your resources.

Gold

We cover servers, desktops and laptops in this agreement during office hours only. However, we will try to resolve issues out of hours if we can and where we cannot, we will arrange for the issue to be looked at as soon as possible.

As part of this agreement you also have access to one of our dedicated account managers and engineers to help get the most from your IT Infrastructure on a quarterly basis.

Silver


We would cover servers, desktops and laptops in this agreement during office hours only.

We do not monitor these systems out of hours, and any issues will be dealt with within the customer’s defined service level agreement.

With this agreement, you have a dedicated account manager and dedicated engineer with an annual health check of your systems.